Grand Central Terminal
Facilities & Lost Items
Is there parking available?
Does Grand Central offer luggage storage?
No, there are no luggage storage services at Grand Central. Please plan ahead if you are arriving with luggage.
What accommodations are made for visitors with disabilities?
GCT has public elevators and ramps providing access. Please check the Terminal directory for exact locations. The Terminal does not provide wheelchair rental. Additional offerings include:
- Large print on signage
- Assisted Listening System available in the Main Concourse: Info Booth and Ticket windows
- Customer Service representatives stationed in the Main Concourse and in the Station Master’s Office
Where are public restrooms located?
How do I contact Lost & Found?
Dial 511 (877-690-5114 from Connecticut)
Say “Metro-North Railroad”
LOST AND FOUND: Say “More Options” then “Lost and Found”
Before visiting the Lost & Found, please fill out this online form to help personnel assist you with your request.
The Lost & Found office is on the Lower Level next to Track 100.
Are pets allowed in the building?
Pets are allowed in the building and on Metro-North trains as long as they are on a leash or in a container or cage. Remember to show us your pet’s journey using the hashtag #dogsofGCT!
Are bikes allowed in the building?
Bikes are NOT allowed to be ridden or parked inside, however you may bring your bike through the building.
Metro-North, in partnership with Brooklyn-based startup Oonee, has established a pilot program to provide secure bike parking at the Terminal. The bike parking pod can be found in Grand Central’s covered former taxi stand at 43rd St. and Vanderbilt Avenue. To learn more about the program, including how to reserve a bike parking space in the Oonee pod, click here.
How do I find out about track changes, train info. and other Metro-North related issues?
Visit the Metro-North Railroad page on the MTA website or contact Metro-North Railroad Customer Service and Information at (212) 532-4900. You can also download the official MTA app.
Is there a lactation room in Grand Central?
Yes, the lactation room is located by Track 37, near Starbucks. The room is open to the public and available during Grand Central’s open hours. To access, first visit the Station Master’s Office. An attendant will grant you access to the lactation room.
Grand Central Terminal takes pride in our partnership with the local business improvement district, Grand Central Partnership, supporting the thriving Midtown Manhattan community.
Facilities & Lost Items
I’m bringing a group to Grand Central. What should we do when we’re onsite?
Grand Central Terminal offers activities for any interest:
- Take a tour! Contact our tour partner to book.
- Contact one of our restaurants & cocktail lounges to make a group reservation.
- Visit the New York Transit Museum Gallery & Store.
- Tip: Book your group trip with Metro-North. Metro-North Group travel offers substantial savings for groups of ten or more traveling during non-rush-hour periods.